Pay
Customer Journey Map for Purchasing Goods

Customer Journey Map for Purchasing Goods

Happy Client

Customer Journey Map

  • Ordered product dispatches from the warehouse
  • Product arrives at the destination city
  • Product scanned accordingly
  • Notified to the customer
  • If the order is prepaid then customer checks the invoice
  • If the order is postpaid, customer pays the delivery rider in cash
  • Customer verifies the order
  • Customer provides appropriate feedback
  • Delivery Rider arrives at the destination
  • Delivery Rider takes out the order and knocks at the door
  • Delivery rider confirms the name and addres
  • Delivery Rider handover the product to the customer
  • Delivery rider takes the product from the warehouse
  • Delivery rider keeps records in physical sheet
  • Delivery Rider uses mobile app's tracker to locate the destination

Inventory Managment

Delivery Cycle

Product Delivery

Delivery Executive

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publish time: 2020-09-15
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Consumer journey mapping lets companies get into the shoes of their clients and view their industry from the viewpoint of the customer. This map is about the process of purchasing goods.

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